Privacy Policy

Last Updated: January 25, 2026

1. Introduction

Welcome to Neuro Fortis Pro ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website the-neurofortipro.com and purchase our products.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Make a Purchase: Name, email address, shipping address, billing address, phone number, payment information
• Create an Account: Username, password, email address
• Contact Us: Name, email address, phone number, message content
• Subscribe to Newsletter: Email address, name (optional)
• Participate in Surveys: Responses, feedback, demographic information

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking: Session cookies, analytics cookies, marketing cookies

2.3 Payment Information

We use secure third-party payment processors to handle all payment transactions. We do not store your complete credit card information on our servers. Payment processors may collect:

• Credit/debit card number (last 4 digits only stored by us)
• Cardholder name
• Expiration date
• CVV/CVC code (not stored by us)
• Billing address

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Processing and Fulfillment

• Process and complete your orders
• Send order confirmations and shipping notifications
• Handle returns, refunds, and exchanges
• Verify your identity and prevent fraud

3.2 Customer Service

• Respond to your inquiries and support requests
• Provide customer assistance and technical support
• Handle complaints and resolve disputes

3.3 Marketing and Communications

• Send promotional emails about new products and special offers (with your consent)
• Deliver personalized marketing content
• Conduct surveys and collect feedback
• Send important updates about our products and services

3.4 Website Improvement

• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Develop new features and services
• Conduct A/B testing and optimization

3.5 Legal Compliance

• Comply with legal obligations and regulations
• Enforce our Terms and Conditions
• Protect against fraud and unauthorized transactions
• Respond to legal requests and prevent harm

4. How We Share Your Information

We may share your information in the following situations:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf:

• Payment Processors: Stripe, PayPal, or other payment gateways
• Shipping Partners: USPS, FedEx, UPS, DHL for order delivery
• Email Service Providers: Mailchimp, SendGrid for marketing emails
• Analytics Providers: Google Analytics for website analytics
• Customer Support Tools: Zendesk, Intercom for customer service
• Hosting Providers: AWS, Google Cloud for website hosting

4.2 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Protection of our legal rights and safety
• Prevention of fraud or illegal activity

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how you interact with our site.

5.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (shopping cart, checkout)
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for personalized advertising

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Delete all cookies when you close your browser

5.4 Third-Party Tracking

We use the following third-party analytics and advertising services:

• Google Analytics: Website traffic analysis
• Facebook Pixel: Social media advertising and retargeting
• Google Ads: Search and display advertising

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

6.1 Security Measures

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Limited employee access to personal data
• Regular Audits: Security assessments and vulnerability testing
• Firewalls: Network security and intrusion detection
• PCI Compliance: Payment Card Industry Data Security Standards

6.2 Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours via email and provide details about the breach and steps we are taking to address it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Right to Access: Request a copy of the personal data we hold about you
• Right to Portability: Receive your data in a structured, machine-readable format

7.2 Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)

7.3 Restriction and Objection

• Right to Restriction: Limit how we use your data
• Right to Object: Object to processing of your data for marketing purposes

7.4 Withdrawal of Consent

• Right to Withdraw: Withdraw consent at any time for data processing based on consent

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@the-neurofortipro.com
• Mail: Neuro Fortis Pro Privacy Team, [Your Address]
• Phone: 1-800-XXX-XXXX

We will respond to your request within 30 days.

8. Marketing Communications

8.1 Email Marketing

With your consent, we may send you marketing emails about:

• New product launches
• Special offers and discounts
• Health tips and educational content
• Company updates and news

8.2 Opting Out

You can unsubscribe from marketing emails at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Updating your email preferences in your account settings
• Contacting us at unsubscribe@the-neurofortipro.com

Note: Even if you opt out of marketing emails, we will still send you transactional emails related to your orders (confirmations, shipping updates, etc.).

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9.1 Retention Periods

• Account Data: Retained while your account is active, plus 3 years after account closure
• Order History: Retained for 7 years for tax and accounting purposes
• Marketing Data: Retained until you opt out or request deletion
• Analytics Data: Anonymized after 26 months (Google Analytics default)
• Support Tickets: Retained for 3 years after resolution

9.2 Data Deletion

When we no longer need your personal information, we will securely delete or anonymize it. You can request early deletion by contacting us, subject to legal and contractual obligations.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@the-neurofortipro.com, and we will delete that information from our systems.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

11.1 Data Transfer Safeguards

When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Binding Corporate Rules
• Adequacy decisions by regulatory authorities

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

12.1 Right to Know

• Categories of personal information we collect
• Sources from which we collect personal information
• Business purposes for collecting personal information
• Categories of third parties with whom we share personal information

12.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

12.3 Right to Opt-Out

You have the right to opt-out of the sale of your personal information. Note: We do not sell personal information.

12.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

12.5 Shine the Light Law

California residents can request information about our disclosure of personal information to third parties for direct marketing purposes.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

13.1 Legal Basis for Processing

We process your personal data based on:

• Consent: You have given explicit consent
• Contract: Processing is necessary to fulfill our contract with you
• Legal Obligation: We are required by law to process your data
• Legitimate Interests: Processing is necessary for our legitimate business interests

13.2 Your GDPR Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

14. Third-Party Links

Our website may contain links to third-party websites, including:

• Social media platforms (Facebook, Twitter, Instagram)
• Partner websites
• Research studies and scientific articles
• Customer testimonial platforms

We are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

15.1 Notification of Changes

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Send you an email notification (if you have an account with us)
• Display a prominent notice on our website

15.2 Your Acceptance

By continuing to use our website after changes are posted, you accept the updated Privacy Policy. If you do not agree with the changes, please discontinue use of our website.

16. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Our website currently does not respond to DNT signals. However, you can manage cookies and tracking through your browser settings.

17. Your Consent

By using our website, making a purchase, or providing your information to us, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.